Customer Service Consultant Salary in South Africa

The Customer Service Consultant profession in South Africa presents compelling financial opportunities with average earnings of R16 000 monthly. Compensation varies from R12 500 for newcomers to R22 000 for seasoned experts. With 4% projected sector expansion and high demand levels, this customer service career offers solid long-term prospects.

Customer Service Consultant Salary Breakdown

Provides expert advice and support to customers, guiding them through complex inquiries, product usage, or service issues. This role often involves a deeper understanding of products/services and requires strong problem-solving skills, aiming to build lasting customer relationships and enhance loyalty.

Salary Component	Amount (Monthly)
Minimum Salary	R12 500
Average Salary	R16 000
Maximum Salary	R22 000
Category	Customer Service
Growth Rate	4%
Market Demand	High

Requirements & Qualifications

High School Diploma; some college or specialized customer service training preferred

Exceptional verbal and written communication and interpersonal skills

Strong problem-solving and analytical abilities

In-depth knowledge of company products, services, and policies

Customer-centric approach with a focus on building rapport

Proficiency in CRM systems and customer support tools

Ability to handle difficult customers and de-escalate situations

Patience, empathy, and a professional demeanor

Related Careers in Customer Service

Career Title

Avg Salary