Call Center Agent Salary in South Africa

The average monthly salary for a Call Center Agent in South Africa is R13 500. This customer service profession offers competitive compensation with salaries ranging from R8 281 to R41 000 monthly. With a 3% growth rate and high market demand, this career path presents excellent opportunities for professionals seeking advancement in the customer service sector.

Call Center Agent Salary Breakdown

Handles inbound and outbound customer calls, providing information, resolving issues, and processing requests. This role requires excellent communication skills, patience, and the ability to navigate various systems to deliver efficient and satisfactory customer service, often working to specific call metrics.

Salary Component	Amount (Monthly)
Minimum Salary	R8 281
Average Salary	R13 500
Maximum Salary	R41 000
Category	Customer Service
Growth Rate	3%
Market Demand	High

Requirements & Qualifications

High School Diploma

Excellent verbal communication and listening skills

Strong customer service orientation and empathy

Ability to remain calm and professional under pressure

Basic computer proficiency and ability to navigate multiple software systems

Problem-solving skills for resolving customer inquiries

Patience and a positive attitude

Ability to work flexible shifts, including evenings and weekends

Related Careers in Customer Service

Career Title

Avg Salary